FAQs
1. What payment methods are accepted on Artsneed?

Currently, we only accept the payment via credit card.
We can not accept the PayPal payment.

2.How can I track my order status?

To track your order, please log into your account that you have registered at our website and review My Order.

Order Status:
Processing: You have placed the order, but the order has not entered production.
In Production: The order is currently being produced, so you can not make any changes to the order.
Unpaid: You have not paid for the order.
Sent: The order is sent out. You can see the tracking number under this status.
Completed: The order is completed. The package is delivered successfully.
Cancellation: The order has been cancelled. If you are not sure why your order has been cancelled, please contact our Customer Support.
If you do not register an account at our website and place the order as a guest, you can contact us with your order number, we will help you check it. Our email address is artsneed@outlook.com.

3. When will order be sent out?
Shipment will be made within 1-2 business day. Please keep in mind that if your order is queued for shipment after standard shipping times (6PM PST) or on a weekend or on a national holiday, then it will not put in transit until the following business day.

4. How can I return defective items?
If you receive the defective items, you can send it back for an exchange or refund. But you should provide a digital image of the defect (along with a clear description of the problem) in an email to our customer support team. Once we confirm this issue, we will do our best to deal with the problem soon.

5. Can I return the items even there is nothing wrong?
Yes. If you are not satisfied with the product for any reason, you may return your any unused items for a replacement or refund within 30 days of receipt.
But items that have been used are not returnable.

6. Who covers the return shipping cost?

When the items are confirmed to be defective once you receive it, we will provide you with a prepaid return shipping label.

For all other cases, return shipping costs are customer’s responsibility.

If a product is defective, the recipient must make arrangements with our support as to how the return should be handled prior to sending the items back directly.

If you need to contact our Customer Support, please submit a question or email us at: artsneed@outlook.com